Privacy Notice (PDPA Malaysia)
Last updated: [28.11.2025]
EPG Biotech (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). This Privacy Notice explains how we collect, use, and safeguard your data.
- Personal Data We Collect
The personal data we may collect include:
- Name, address, phone number, email address
- Order details and payment information
- Website usage data and cookies
- Any information you voluntarily submit
- How We Use Your Data
We may process your personal data for:
- Fulfilling orders and deliveries
- Customer support and inquiries
- Sending updates, promotions, or newsletters (only with your consent)
- Improving our website and services
- Legal or regulatory compliance
- Disclosure of Data
We may share your data with trusted third parties for:
- Payment processing
- Courier and delivery services
- Marketing and analytics providers
These parties are required to protect your data in accordance with PDPA.
- Marketing Communications
We may send you promotional messages only if you have opted in.
You may unsubscribe at any time by contacting us or clicking “unsubscribe”. - Data Security
We implement reasonable physical and digital security measures.
However, no system is fully secure; use of the website is at your own risk. - Access, Correction & Withdrawal
Under PDPA, you have the right to:
- Request access to your personal data
- Request corrections to inaccurate data
- Withdraw consent for data processing
For any requests, contact us at sales@epgbiotech.com.
- Retention of Data
We retain personal data only as long as necessary for business or legal purposes. - Third-Party Links
Our website may link to external sites. We are not responsible for their privacy practices. - Contact
If you have questions about this Privacy Notice, contact:
sales@epgbiotech.com
+60 16 9076 123